Common sense upgrades like switching to a drop-down date when putting a client profile in, have not been upgraded, and we’ve activated features that do not seem well thought through and are of little benefit to us. All this is considering that we rely 100% on the software to take care of 13 artists, one guest, three Admins, the manager, and an owner. The few times that we have received a reply they’ve not been to our satisfaction. Next, any request that we’ve made for changes, or suggested changes, have gone largely ignored or without reply. We thought it could be an Internet issue but we’ve had her Internet checked two times and upgraded within the last month. Secondly, we are constantly having the system buffer and needing to refresh it. Get it together and do something other than just take our money!!!Īt least once a week, it seems to crash, and multiple people call in, and by the time we get through, it’s already resolved. There are many other things that need to be updated and added but the requests you put in goes into a black hole.ĭaySmart get your act in gear!! You have a good core product but it could be a lot better so get serious about the product!!! It looks like you started off with good intent but just stopped and did not complete it as planned and you do not appear to be putting any development dollars into the product, you are just collecting our monthly payments but not putting any back into the product, it is as if you have it in the Maintain Box instead of the Enhancement or Growth Box!!! This tells me that I need to start looking because it may not be around much longer if they are not making improvements to the software to enhance features and functionality, Example how hard really is it to add the ability to have the ability's to do add a credit card fee or surcharge? Answer Not hard. Ok Product but lacks updates for feature and functionality improvementsĮverything i said above, If I can find a better non cloud base solution I would change, but I am stuck with a outdated solution that DaySmart management does not appear to care about improving.
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